Clarion Housing Association Limited (202327139)
The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Community Gateway Association Limited (202202470)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
Paragon Asra Housing Limited (202303439)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.
Sanctuary Housing Association (202314679)
The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.
Wandle Housing Association Limited (202412505)
The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider the landlord’s complaint handling.
Bristol City Council (202309819)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202211705)
The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.
MHS Homes Ltd (202322695)
The complaint is about the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for a housing transfer.
Places for People Group Limited (202300366)
The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The resident’s request for a new kitchen, bathroom, boiler, triple glazing, and for the landlord to relocate a radiator. Communal repairs to the front door and building. The Ombudsman has also considered the landlord’s complaint handling.