Torus62 Limited (202201049)
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Amplius Living (202428167)
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply of drugs. Request for CCTV to be installed. The associated complaint. Reports of inappropriate allocations under the local authority’s allocations policy.
Aspire Housing Limited (202324303)
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
Birmingham City Council (202427327)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
Bolton at Home Limited (202433682)
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
Bolton at Home Limited (202441409)
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
Clarion Housing Association Limited (202313861)
The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.
East Midlands Housing Group Limited (202419092)
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
Flagship Housing Group Limited (202440443)
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
Gateshead Metropolitan Borough Council (202406847)
The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.