We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request for a letter regarding adaptations. The associated complaint.
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.
The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. Reports of ASB by a neighbour towards the resident. The related complaint.
The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.
The complaint is about repairs to the banister at the resident’s property.
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated repairs, and mould. Response to the resident’s queries about the payment of a months’ rent in advance. Complaint handling.