Onward Homes Limited (202224595)
The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202217434)
The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.
Peabody Trust (202225405)
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of repairs required to the water tank and his request for a new boiler. The resident’s complaints.
Peabody Trust (202231178)
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.
Peabody Trust (202304771)
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.
Platform Housing Group Limited (202127521)
The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202300483)
The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated complaint that the resident made on 25 January 2023.
Retirement Lease Housing Association (RLHA) (202232443)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202230602)
The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and hot water loss. The lack of cooking facilities in her property. This report will also consider the landlords: Complaint handling; Record keeping.
Sanctuary Housing Association (202303177)
The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The associated complaint.