Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share the resident’s private medical information with the buyback panel. Communication concerning the fire safety issues in relation to the resident’s property. Response to the resident’s request to see invoices relating to her service charge statement.
The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property.
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s response to the resident’s reports in relation to the standard of decorative works in her property. The landlord's complaint handling.
The complaint is about the landlord’s response to reports of damp and mould in the resident’s home. The complaint is about the administration of the resident’s rent account following an error with Housing Benefit payments.
The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the tenancy and the landlord’s application of its breach of tenancy policy. Level of redress offered by the landlord in relation to: The shrubs destroyed by the neighbour. Its response to the resident’s reports about access to her gas meter. Landlord’s response to the resident’s reports of anti-social behaviour (ASB). Landlord’s decision not to supply a new path in the resident’s garden.
The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.
The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of the communal entry door. reports about the functionality of the spyhole camera. queries about the window replacement.
This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement programme and its communication in relation to access issues; The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: The front gate. The heating system.