Homes Plus Limited (202312600)
The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202312135)
The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession of the property. The payment of £500 to the resident as agreed by a court undertaking. The landlord's handling of the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the resident's reports of ASB in the block. The landlord's handling of the complaint and the level of compensation offered.
Moat Homes Limited (202332876)
The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. This report has also assessed the landlord’s record keeping.
Southern Housing (202224917)
The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s complaint handling and record keeping.
Your Housing Group Limited (202304306)
The complaint is about the landlord’s handling of repairs to the resident’s toilet.
A2Dominion Housing Group Limited (202301098)
The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.
Bernicia Group (202226172)
The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, including its handling of the installation of a gas meter at the property. Concerns that the property was let without a valid Energy Performance Certificate (EPC). Concerns about the conduct of the landlord's staff. Reports of an infestation of flies in the loft. Reports of damp and mould. Reports of repairs to windows. Associated complaint and the level of compensation offered.
Clarion Housing Association Limited (202220624)
The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.
Clarion Housing Association Limited (202301476)
The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas leak. This Service has also considered the landlord’s: Handling of the resident’s complaint. Knowledge and information management.
Gentoo Group Limited (202314560)
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of reported repairs. The landlord’s complaint handling has also been investigated.