We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the property not working. The replacement of damaged and missing items. The associated complaints.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.
This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.
The complaint is about the landlord's handling of: reports of a leak causing damp and mould. the complaint.
The resident has complained that the landlord missed an appointment to inspect damp and mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports of damp and mould. Request to replace her front door. Reports of drainage issues in her bathroom.
This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property.