Curo Places Limited (202220980)
The resident’s complaint is regarding the landlord’s: response to the resident’s concerns about the condition of the garden. complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Midlands Housing Group Limited (202210779)
The complaint is about the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and radiators. repairs to her kitchen and bathroom. Repairs to her toilet. The Ombudsman has also considered the landlord’s complaints handling.
LiveWest Homes Limited (202010034)
The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202123896)
The complaint is about the landlord’s: Handling of repairs to a leak into the kitchen. Response to the resident’s request for a transfer and reports of noise from neighbours. The Ombudsman has also considered the landlord’s: Handling of the complaint. Record keeping.
Notting Hill Genesis (NHG) (202127687)
The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response to the resident’s queries about a contact arrangement and request for reasonable adjustments. Complaint handling.
Optivo (now Southern Housing) (202119517)
The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property.
Peabody Trust (202106461)
The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.
South Liverpool Homes Limited (202214749)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the associated complaint.
Yorkshire Housing Limited (202127465)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202201569)
The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; concerns about the amount he was being charged for services, and the consultation process for non-essential services; associated complaint.