Southern Housing (202308943)
The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202316840)
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
Southwark Council (202309807)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202328956)
The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint.
Birmingham City Council (202313281)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Haringey London Borough Council (202307195)
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321365)
REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202330297)
The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Brent (202415446)
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.