London & Quadrant Housing Trust (202414698)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202441299)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
London & Quadrant Housing Trust (202442268)
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
Orbit Housing Association Limited (202427014)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202318065)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.
City of Westminster Council (202435052)
The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Exeter City Council (202426280)
The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Tower Hamlets (202333743)
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
Southern Housing (202436229)
The complaint is about the landlord's handling of the resident's reports about the water system.