Birmingham City Council (202228085)
The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Brighton and Hove City Council (202322679)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Derby City Council (202306566)
The complaint is about the landlord’s handling of the relocation of the communal bin storage area.
Golding Homes Limited (202412447)
The complaint is about the landlord’s handling of the resident’s reports of issues with her back door.
Home Group Limited (202314124)
The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the property. The landlord’s response to his request for it to buy-back the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Lambeth Council (202320004)
The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202342342)
The complaint is about the landlord’s handling of reports of leaks, flooding and associated repairs.
London Borough of Barnet (202312340)
The complaint is about the landlord’s management of, and charge for, communal heating.
London Borough of Ealing (202340627)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash hand basin. Repairs to the balcony door. Repairs to the front door. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202317108)
The complaint is about the landlord’s: Response to the resident’s query about the increase in service charge in 2021-22. Complaint handling.