Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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MHS Homes Ltd (202002691)
The complaint is about: the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom. the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202104119)
The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The associated formal complaint into this matter.
Anchor Hanover Group (202122869)
The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.
Birmingham City Council (202103060)
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Hounslow Council (202120798)
The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.
Hyde Housing Association Limited (202011955)
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
London & Quadrant Housing Trust (202105440)
The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating in the property. The associated formal complaint into the matter.
Network Homes Limited (202114444)
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.