We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning a planned cladding and heating system upgrade. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.
The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report of antisocial behaviour (ASB). The landlord’s handling of repairs to the car park gate. The landlord’s handling of the resident’s request for a different parking space. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint raised in November 2022.
The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of drainage issues and a rat infestation. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s handling of the resident’s complaint.