Somerset Council (202219254)
The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202401391)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Sovereign Network Group (202302422)
The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.
Stonewater Limited (202309215)
The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202317224)
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
Wandle Housing Association Limited (202405860)
The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.
Wandle Housing Association Limited (202413934)
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
West Kent Housing Association (202317695)
The resident’s complaint is about the landlord’s handling of a leak.
West Northamptonshire Council (202213917)
The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave when the resident made her claim. The Ombudsman has also considered the landlord’s handling of the complaint.
Westward Housing Group Limited (202312923)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.