Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. The landlord’s communication, complaint handling and its response to the resident’s request for compensation.
This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.
The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a flood into the resident’s property.
The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.
The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility scooters. The landlord’s complaint handling.
The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The landlord’s record keeping.
The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.
This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality concerns; Complaint handling; Record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that damp and mould issues had impacted on the health of her household. Reports of silverfish in the property, as a result of damp and mould. Reports of a blocked toilet. The Ombudsman has also considered: The landlord’s complaint handling; The landlord’s record keeping.