We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff misconduct The resident’s concerns about: The standard of replacement of communal flooring. Charges for remedial work to the communal flooring. The costs of the management of the block of flats.
The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation.
The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A cannabis smell from a neighbouring property. This service has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an external French drain.
The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level of compensation. Asbestos in the property including the level of compensation.
The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas of the building. Repairs within the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the information provided to the resident by the landlord regarding service charges.
The complaint is about the landlord’s handling of the resident’s concerns about its administration of his service charge account. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for carpet in the communal area. Reports of antisocial behaviour (ASB), specifically noise nuisance. The Ombudsman has also considered the landlord’s handling of the ASB complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.