Sandwell Metropolitan Borough Council (202212103)
The complaint is about: The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Settle Group (202207221)
The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to the resident’s concerns of alterations made to the outhouse by the previous tenant; handling of drainage and groundworks; communication with the resident regarding repairs; handling of the resident’s formal complaint.
Swindon Borough Council (202208774)
The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests for replacement of the kitchen and bathroom. The Ombudsman has decided to consider the landlord’s handling of the complaint as part of this investigation.
Tower Hamlets Homes (202217228)
The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property.
West Kent Housing Association (202126586)
The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal of a management move. The associated complaint.
Wolverhampton City Council (202120776)
The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling.
Yorkshire Housing Limited (202201531)
The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.
Aster Group Limited (202104588)
The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.
Birmingham City Council (202122370)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.
Hackney Council (202200858)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows and balcony door and associated reports of damp and mould; Handling of the resident’s transfer application; Complaint handling.