Clarion Housing Association Limited (202403556)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Hyde Housing Association Limited (202308949)
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
LiveWest Homes Limited (202314328)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202315205)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.
Midland Heart Limited (202307288)
This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.
One Vision Housing Limited (202316212)
The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property.
Progress Housing Association Limited (202315869)
The complaint is about the landlord’s handling of the resident’s request for CCTV footage.
Shepherds Bush Housing Association Limited (202225310)
The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.
Stonewater Limited (202318414)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.
Waltham Forest Council (202318206)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.