Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Guinness Partnership Limited (202330917)

The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.

Amplius Living (202428900)

The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.

Bromford Housing Group Limited (202400932)

This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.

GreenSquareAccord Limited (202224842)

The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.

Home Group Limited (202315720)

This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).

London Borough of Lambeth (202300177)

The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

Norwich City Council (202305134)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.

Notting Hill Genesis (202313623)

The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.