Honeycomb Group Limited (202304852)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202229078)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202301306)
The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hillingdon (202313798)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.
Luton Borough Council (202220071)
The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.
Sanctuary Housing Association (202224848)
The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Shian Housing Association Limited (202315994)
The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. Response to the resident’s request for reasonable adjustments. Handling of restrictions on the resident’s contact between January 2023 and February 2024. Handling of repairs reported by the resident between January 2023 and February 2024. Handling of the resident’s complaints.
Wandsworth Council (202305918)
The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports of damage to her belongings. The resident’s request to be rehoused. The associated complaint.
City of Doncaster Council (202231462)
The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of a neighbour’s Right to Buy (RTB) purchase of a property. Handling of the resident’s reports of antisocial behaviour by a neighbour. Handling of the resident's reports of leaks at the property. Handling of remedial works required at the property. Complaint handling.
Eastlight Community Homes Limited (202309761)
The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking mechanism.