We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent and service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.
The complaint concerns the landlord’s: Response to the resident’s report of damage caused to his front door after the police forced entry. Response to the request for a replacement front door. Handling of the related complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the central heating system. Reports of issues with the toilet and associated drainage systems. Requests for adaptations to his kitchen. Reports of subsidence in the rear garden. Reports of draughts from the front door and windows. Associated formal complaints.
The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in the property, and its refusal to reinstate them.
The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould at the property. Complaint handling.
The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the tenancy, the signup, and her request for the report of its inspection before she moved in. the resident’s concerns about the floors. the resident’s concerns about adapted units. the resident’s concerns about the hot water not being of a sufficient temperature. The complaint and its refusal to consider compensation.