Warwick District Council (202226965)
The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Yorkshire Housing Limited (202315130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.
Birmingham City Council (202203547)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.
Clarion Housing Association Limited (202314062)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202318100)
The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Eastlight Community Homes Limited (202106160)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the complaint.
Folkestone & Hythe District Council (202327295)
The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
Islington Council (202301453)
The complaint is about the landlord’s handling of fence repairs.