Cambridge City Council (202223994)
The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202228633)
The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving slabs. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202109262)
The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint.
Metropolitan Thames Valley Housing (MTV) (202227114)
The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202101603)
The complaint is about the landlord's handling of the resident's roof repairs and its subsequent offer of compensation. The Ombudsman investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202211537)
The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Dacorum Borough Council (202206306)
The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.
Islington and Shoreditch Housing Association Limited (202210184)
The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman has decided to consider the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202216912)
The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has decided to consider the landlord’s complaint handling.
Magna Housing Limited (202208025)
The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The landlord’s complaint handling has also been investigated.