The Guinness Partnership Limited (202306735)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Twenty11 Homes Ltd (202320501)
The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.
Abri Group Limited (202319362)
The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.
Bromford Housing Group Limited (202316787)
The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.
Colchester City Council (202317518)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following a decant, including repairs to the heating system and damage to her carpet and sofa. The Ombudsman has also considered the landlord’s complaint handling.
Karibu Community Homes Limited (202312617)
The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter balcony.
Lambeth Council (202341381)
The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.
London & Quadrant Housing Trust (L&Q) (202229424)
The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202308087)
The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202306482)
The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. Complaint handling.