Guildford Borough Council (202343175)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202315670)
This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Jigsaw Homes Group Limited (202316442)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to the bathroom. Anti-social behaviour (ASB) and the associated request for a separate garden.
London Borough of Lambeth (202328058)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202321380)
The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate at the property. the resident’s complaint.
Mount Green Housing Association Limited (202205840)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling.
North Tyneside Council (202118139)
The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s alleged harassment and surveillance of the resident. The landlord’s issuance of a Notice of Seeking Possession. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202210690)
The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of the building. Handling of concerns raised by the resident about fire safety. Handling of the resident’s request for it to ‘buy back’ the property. Handling of the resident’s complaint.
Sanctuary Housing Association (202347040)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Watford Community Housing Trust (202307350)
The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.