Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Kingston upon Hull City Council (202232486)

The complaint is about: The accuracy of information provided to the resident about the current property when it was offered to her. The landlord's handling of the resident’s repair reports, specifically the removal of the previous tenant's personal belongings from the loft area and the damaged fence. The landlord's handling of and response to the resident’s reports of an overgrown rear garden. The landlord's handling of the resident’s request for adaptations to the property. The landlord not providing a decorating allowance. The landlord not providing a key to the back gate and garden shed. The landlord’s complaint handling has also been investigated. This investigation has also considered the landlord’s record keeping.

Lambeth Council (202300919)

The complaint is about the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Lewes District Council (202219226)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s reports of damp and mould. This Service has chosen to investigate the landlord’s handling of the resident’s complaint.

Lewisham Council (202229024)

The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. the costs associated with the scaffolding. The Ombudsman has also assessed the landlord’s: complaint handling.

London & Quadrant Housing Trust (L&Q) (202309023)

The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A report of a damaged tumble drier and a boiler leak. Reports of boiling water causing burns from the shower. Reports of a water ceiling leak and damage to a neighbour’s property. The landlord’s handling of water supply and water pressure issues at the property, including: A report of water discolouration. A leak to the sink following work to improve the water pressure. A washing machine left unconnected to the water supply after work to improve the water pressure. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202316285)

The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in need of replacement. The landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202333852)

The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.