Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202222376)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.

Peabody Trust (202323656)

The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.

Peabody Trust (202402595)

The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.

Royal Borough Of Greenwich (202301448)

The complaint is about the landlord’s handling of: Leaks to the resident’s property and subsequent repair works. The associated complaint handling.