Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202309395)

The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns about the conduct of its staff. Handling of the subsequent complaint.

Cheshire Peaks & Plains Housing Trust (202315451)

The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the resident’s bathroom. The Ombudsman has also looked at the landlord’s complaint handling.

Clarion Housing Association Limited (202334682)

The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Curo Places Limited (202301406)

The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.