Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Accent Housing Limited (202340007)

The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property.

Basildon Borough Council (202315108)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered.

City of Westminster Council (202318036)

The complaint is about the landlord’s response to reports of water ingress.

East Suffolk Council (202343843)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

First Choice Homes Oldham Limited (202315772)

The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused when his kitchen was replaced. Complaint handling.

Hyde Housing Association Limited (202336494)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.

Incommunities Limited (202411510)

The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024.

London & Quadrant Housing Trust (202212403)

The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. The toilet. This Service has also considered the landlord’s handling of the complaint.

London & Quadrant Housing Trust (202318131)

The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s complaint.

London Borough of Brent (202325341)

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.