Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of the estate. Concerns about parking. Report of water pooling in the carpark. The Ombudsman has also considered the landlord’s complaint handling as part of the investigation.
The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling.
The complaint is about the time taken by the landlord to replace the loft insulation in the property.
The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.
The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.
This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent complaint handling.
The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.
The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable him to ‘staircase’ to 100% ownership. The associated complaint.
The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.