London Borough of Ealing (202334976)
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Lambeth (202402913)
The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.
North West Leicestershire District Council (202419956)
The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.
Notting Hill Genesis (202321669)
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202421457)
The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.
Platform Housing Group Limited (202429868)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
South Derbyshire District Council (202347884)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.
Southern Housing (202401999)
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
The Guinness Partnership Limited (202337438)
The complaint is about the landlord's handling of the resident’s reports of pests.