We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The property was newly built when the resident moved in and […]
Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure […]
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]