Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thurrock Council (202323745)

This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.

Tower Hamlets Homes (202336761)

The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors.

Watford Community Housing Trust (202205875)

The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.

Arun District Council (202411781)

  REPORT COMPLAINT 202411781 Arun District Council 28 March 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Aster Group Limited (202329810)

The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling. 

Bromford Housing Group Limited (202314976)

The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.

Camden Council (202322732)

The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.