We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.
The complaint is about the landlord’s handling of various repairs to the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.
The complaint is about the landlord's handling of: The resident’s concerns about replacement of doors and windows. The associated formal complaint.
The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.
The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.
The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. The resident's complaint.
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.