We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident's reports of damp and mould. The landlord’s response to the resident's request for repairs to her bathroom and kitchen lights. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the car park access gate.
The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to be added to the tenancy. The resident’s reports of anti-social behaviour by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.