Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Westminster City Council (202201379)

The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat below as well as their concerns about operatives visiting the property without appropriate personal protective equipment (PPE). The resident’s reports of a leak. The residents’ reports of disrepair in the bathroom. The residents’ request to be reimbursed for the time they were not living in the property due to a flood. The residents’ reports of antisocial behaviour (ASB). The complaint.

Clarion Housing Association Limited (202208784)

The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of the resident's reports of a leak from the property above. The Ombudsman has also investigated the landlord’s complaint handling.

Housing For Women (202113495)

The complaint is about the landlord’s response to the resident’s service charge enquiries. The Ombudsman has also considered the landlord’s complaint handling.

Kingston upon Thames Council (202206264)

The complaint is about: The landlord’s handling of repairs to the outhouse. The landlord’s communication about repairs. The landlord’s handling of the resident’s complaint. The resident’s concern that she had been discriminated against. The Ombudsman has also assessed the landlord’s record keeping.

Metropolitan Thames Valley Housing (MTV) (202216051)

The complaint is about the landlord’s handling of: The bathroom repair works carried out by the landlord’s contractor and the conduct of its operative. The associated complaint. Reported damage to flooring caused by the contractor’s operative.

Sanctuary Housing Association (202220517)

The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to fit handrails. Repairs to the resident's stairlift. The resident’s complaint. The resident’s concern that it discriminated against him. The resident’s concern that its handling of the repairs had an adverse effect on his health, and caused injury.

Bristol City Council (202218917)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s concerns about the request from the landlord to remove her pool from the communal area. 

Islington Council (202217372)

The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.