Clarion Housing Association Limited (202326316)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Curo Places Limited (202320936)
The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.
Jigsaw Homes Group Limited (202324511)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.
Jigsaw Homes Group Limited (202327207)
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
London & Quadrant Housing Trust (202403327)
The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal documents. Request for temporary accommodation. Reports of multiple outstanding repairs. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202400693)
The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and mould.
Metropolitan Thames Valley Housing (MTV) (202231350)
The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the landlord’s complaint handling.
MHS Homes Ltd (202220211)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
MHS Homes Ltd (202302619)
The complaint is about the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s associated complaint.
Notting Hill Genesis (NHG) (202322367)
The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler.