Clarion Housing Association Limited (202307668)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The resident’s associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202313298)
The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing development. The associated complaint.
Concept Housing Association CIC (202224363)
The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s handling of the resident’s concerns about staff conduct and a lack of safeguarding provision. the landlord’s handling of the resident’s concerns about theft from his room. the landlord’s response to the resident’s complaint.
Cottsway Housing Association Limited (202312919)
REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hammersmith and Fulham Council (202322547)
The complaint is about the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports.
Hammersmith and Fulham Council (202333680)
The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as part of major works. The reasonableness and level of the window replacement cost payable through the service charge.
Harlow District Council (202336937)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in the property including mice, slugs, woodlice, and silverfish.
Home Group Limited (202340518)
The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell camera. The neighbours use of audio recording equipment.
Hyde Housing Association Limited (202318279)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.
Lambeth Council (202311837)
The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a faulty boiler. Asbestos in the property. No fire or smoke alarm in the property. Creaky stairs. Damp and mould in the property. The report also looks at the landlord’s handling of the resident’s complaint.