Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. Housing application. Reports of repairs to the toilet and rear door. Reports of antisocial behaviour (ASB), specifically noise nuisance.
The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring property. Issues with the ventilation system and noisy pipes.
The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs.
The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. The resident’s complaint.
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the property not working. The replacement of damaged and missing items. The associated complaints.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault. Complaint handling.
This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.
The resident has complained that the landlord missed an appointment to inspect damp and mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports of damp and mould. Request to replace her front door. Reports of drainage issues in her bathroom.