Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202226501)

The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.

Camden Council (202344159)

The complaint is about the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.

Futures Housing Group Limited (202234026)

The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202234316)

The complaint is about the landlord’s response to the resident’s: Request for general repairs. Report of no heating. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202342805)

The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Sandwell Metropolitan Borough Council (202419119)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.