Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. The residents decant. The Ombudsman also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The landlord’s complaint handling. The resident also raised complaints about: the landlord appointing a different contractor to install the upgrade the contractor doing the installation driving dangerously on the estate and vaping the size and complexity of the equipment installed the landlord giving the resident’s alarm pendant to another resident which involved the resident in time and trouble sorting this out the landlord having sent the resident a cheque in another person’s name the landlord having changed the name on the resident’s tenancy.
The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.
The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for compensation. The complaint is also about the impact of the damp and leaks on the resident’s family’s health. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.
The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.
The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the property and the resident’s request to move.