Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Guinness Partnership Limited (202313653)

The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.

The Riverside Group Limited (202310549)

The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.

Wandle Housing Association Limited (202346420)

This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Westminster City Council (202340118)

The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint.

Yorkshire Housing Limited (202311594)

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint.

Citizen Housing (202300932)

The complaint is about the landlord’s handling of the resident’s rent account, including arrears.

Citizen Housing (202313888)

The complaint is about the landlord’s handling of the resident’s request for replacement internal doors.

Home Group Limited (202310296)

The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports of damp and mould following a leak. Reports about restricted accessibility to the communal driveway. Associated formal complaint.

Hyde Housing Association Limited (202303045)

This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.

Hyde Housing Association Limited (202317272)

The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.