We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative accommodation. Response to the resident’s concerns about the conduct of its staff. We also considered the landlord’s handling of the related complaint.
The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a front door, toilet and floorboards. Response to reports of a kitchen roof leak, damp and kitchen unit repairs. Handling of the associated complaint.
The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges and communal cleaning charges for the resident’s building. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is also considered.
The complaint is about the landlord’s response to the resident’s reports of: Repairs subject to court proceedings in 2023. Leaking gas pipes under the floor of the cloakroom.
The landlord’s handling of bathroom repairs relating to damp and mould.
The resident’s complaint is about: The landlord’s handling of a power and water outage . The landlord’s handling of a lift outage, and an associated rescue of persons trapped inside the lift. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges.
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has also considered the landlord’s complaint handling.