We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The landlord did not respond within the timescales set out in its complaints policy or evidence learning from the complaints. However, it recognised failings and offered redress in line with our compensation guidance.
Decision Case ID 202523865 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident first reported a balcony leak in April […]
Decision Case ID 202441254 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident lives in a […]
Decision Case ID 202528547 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported mould in her […]
Decision Case ID 202502530 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 17April 2026 Background The resident is a leaseholder living in a block of flats. The landlord is […]
Decision Case ID 202518397 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 April 2026 Background The resident reported the condition and suitability of her home […]
Decision Case ID 202410560 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident raised concerns with the landlord about damp and […]
Decision Case ID 202503630 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident complained to the landlord on 3 […]
Case ID 202530781 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident moved via a mutual exchange process. When she moved […]
Only the general date of the resident’s original complaint is known. However, based on that the landlord either met or almost met its complaint timeframes. Any delay was minor and there is no evidence this would have caused significant adversity.