We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202527751 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident has held a lease for the first-floor […]
Decision Case ID 202411863 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background At the time of this complaint, the resident lived in a flat […]
Decision Case ID 202403389 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 April 2026 Background The resident reported loud music, banging from a neighbouring property, […]
Decision Case ID 202425010 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 April 2026 Background The resident is unhappy with the landlord’s handling of repairs to […]
Decision Case ID 202535492 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background In September 2025, the resident reported […]
Decision Case ID 202403777 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident reported “bubbling” on her kitchen wall and a […]
Decision Case ID 202348329 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident reported concerns about the communal lift in her […]
Decision Case ID 202401327 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident is unhappy with the landlord’s handling of concerns […]
Decision Case ID 202444545 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident experienced damp and mould in multiple rooms, as […]
Decision Case ID 202403709 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background In August 2022, a fault with the fire sprinkler in […]