ForHousing Limited (202334200)
The complaint is about the landlord’s handling of reports of damp and mould.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Croydon (202332109)
REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202207381)
This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling of the complaint about the flooring thresholds. Response to reports of a leak in August 2022. Handling of the complaint about the August 2022 leak.
London Borough of Lambeth (202331756)
The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling.
Luton Borough Council (202422810)
The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief Executive response to her emails.
Manchester City Council (202449412)
The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202445340)
The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint.
Moat Homes Limited (202418213)
The complaint is about the landlord’s handling of kitchen repairs.
Notting Hill Genesis (202331059)
The complaint is about the landlord’s response to the resident’s concerns about access to her garden.
Peabody Trust (202420640)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a roof leak. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.