Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.
The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.
The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the property’s storage heaters. Handling of repairs to the property’s garden gate and fence. Response to the resident’s request for a managed move. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.
The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.