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REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about the affordability of the property and request for a transfer. Response to the resident’s concern that it did not complete a check of the property at the end of the defect liability period (DLP). Handling of the resident’s reports of issues with the balcony door and balcony decking. Handling of the resident’s reports of: Cracked walls. Cracked sub-floor. Dripping taps. A hole behind the radiator. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports on ongoing repair issues including: Pest control issues. Cracked plug sockets and sockets getting hot when in use. Mould in the property. Missing lock on the bathroom door. Handling of the associated complaints.
The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for information about his service charge.
The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould.
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was blocked. Associated formal complaint.
The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's response to the resident’s report of faulty lighting in the communal areas of his block. The landlord's complaint handling.