We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the chimney.
This complaint is about the landlord’s handling of water ingress at the property.
This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs.
The complaint is about the landlord’s handling of flooring repairs.
The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct at an appointment on 28 June 2023. Administration of annual gas safety checks. Handling of repairs to restore the resident’s heating and hot water. Handling of repairs caused by leaks from the flat above. Handling of repairs to unblock the resident’s sink. Handling of repairs to a communal window. Handling of the resident’s associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.