We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Report of a leak into her property, the associated repairs, and repairs to her windows. Complaint about the length of time that scaffolding was in place at the property. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. Handling of the formal complaint.
The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance by her neighbour.
The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s transfer application.
The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint.
The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s decision to apply for an injunction against the resident.