Brighton and Hove City Council (202109037)
The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External garden works
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Suffolk Council (202207802)
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
Rochdale Boroughwide Housing Limited (202113713)
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Rochdale Boroughwide Housing Limited (202207288)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks from the property above. Complaint handling.
Southwark Council (202111918)
The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). The landlord’s handling of the resident’s queries about his service charge. The landlord’s response to the resident’s concerns about the handling of his personal information. The landlord’s complaints handling.
Sovereign Housing Association Limited (202013956)
The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint about this matter.
Tamworth Borough Council (202128565)
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
The Extracare Charitable Trust (202205621)
The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.
GreenSquareAccord Limited (202203074)
The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request to install a wood burning stove at the property. The associated complaint.
Midland Heart Limited (202128494)
The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for compensation.