Clarion Housing Association Limited (202113111)
The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Suffolk Council (202206499)
The complaint concerns how the landlord handled the replacement of the windows in the property.
Hyde Housing Association Limited (202106822)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Livv Housing Group (202207745)
The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The landlord’s associated complaint handling.
London & Quadrant Housing Trust (202007591)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
London Borough of Hackney (202114496)
The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.
Newlon Housing Trust (202205679)
The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.
Notting Hill Genesis (202102541)
The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof leak. faulty CCTV. anti-social behaviour including drug dealing and prostitution. damaged and dirty communal carpets. a delay in providing information about her rent and service charge. poor complaints handling
Nottingham Community Housing Association Limited (202011796)
This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window repairs to the aerial.